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New EBT System

Published on May 9, 2024 by Leslie Bailey

On May 19, 2024, New York's EBT system will be changing over to a new EBT vendor.  Cardholder access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal.

Here is what we know:

  • The EBT system will be unavailable on Sunday, May 19, 2024, between the hours of 12:01 a.m. and 11:00 a.m.

  • The customer service helpline will stay the same, 1-888-328-6399. HOWEVER, this phone line will be unavailable on May 19 from 12:01 a.m. to 11:00 a.m. 

  • EBT PINs will NOT be changed or reset.

  • The new system will be called “ebtEDGE” and there will be a new website.

  • Cardholders will need to create a username and password when the new site becomes available.  

Access the NYS OTDA flyer. Information in multiple languages can be found here.

For more information go to: https://otda.ny.gov/ebt-conversion.asp.

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