Utility Assistance

Utility Moratorium

T + T

Summary

A moratorium on utility and municipal shutoffs was in place to prevent a disruption in service of residential utility services during the COVID-19 crisis. This protection applies to electric, gas, water, telecommunications, cable and internet services, click here for details.

The moratorium expired March 31, 2021 however, an extension to the moratorium passed both the New York State Assembly and Senate, and now it is awaiting a signature from Governor Andrew Cuomo. The new end date for the moratorium would be when the COVID state of emergency is lifted or expires, or December 31, 2021, whichever is later. For those with financial hardship due to COVID, there is an additional 180-day grace period that goes beyond the expiration date.

Note

The moratorium does not cover small businesses or commercial customers. However, many utility companies are offering assistance to their small businesses and other commercial customers. Contact the utility company to inquire.

Temporary Suspension of Utility Shutoffs in NYS

Utilities and municipalities may not shut off services, such as electricity, gas, water, telecommunications, cable and internet services, for nonpayment, if the household experienced a change in financial circumstances due to the COVID-19 pandemic.

Any service that was disconnected must be restored within 48 hours and a deferred payment agreement must be offered to pay any balance due.

For additional details, as well as information for filing a complaint click here.

Con Edison

Con Edison will not shut off service for non-payment and will be waiving new late-payment fees, among other actions. For more information, click here.

National Grid

National Grid customers are protected from service disconnections due to nonpayment when they self-attest to experiencing financial hardship due to the Coronavirus pandemic. For additional information, click here.