Utility Assistance

Utility Moratorium

T + T

Summary

A moratorium on utility and municipal shutoffs is in place to prevent a disruption in service of residential utility services during the COVID-19 crisis. This protection applies to electric, gas, water, telecommunications, cable and internet services, click here for details.

The NYS Governor signed an extension on May 20, 2021. The end date for the moratorium is 180 days after, the NYS COVID-19 state of emergency is lifted or when it expires, or December 31, 2021, whichever date is later.

Note

New York States’s COVID-19 State Disaster Emergency expired on June 24. 2021.

For those with financial hardship due to COVID, there is an additional 180-day grace period that goes beyond the expiration date.

The moratorium does not cover small businesses or commercial customers. However, many utility companies are offering assistance to their small businesses and other commercial customers. Contact the utility company to inquire.

Temporary Suspension of Utility Shutoffs in NYS

Utilities and municipalities may not shut off services, such as electricity, gas, water, telecommunications, cable and internet services, for nonpayment, if the household experienced a change in financial circumstances due to the COVID-19 pandemic.

Any service that was disconnected must be restored within 48 hours and a deferred payment agreement must be offered to pay any balance due.

For additional details, as well as information for filing a complaint click here.

Con Edison

Con Edison will not shut off service for non-payment and will be waiving new late-payment fees, among other actions. For more information, click here.

National Grid

National Grid customers are protected from service disconnections due to nonpayment when they self-attest to experiencing financial hardship due to the Coronavirus pandemic. For additional information, click here.