COVID-19: Additional Resources


T + T


Access-A-Ride (AAR) is the NYC paratransit service for people with disabilities who are unable to use the public transportation system. MTA has made changes to AAR services and processes as a result of COVID-19.

If you are a Benefits Plus subscriber, for additional information on Access-A-Ride, refer to Benefits Plus, Support Services, Transportation Services, Access-A-Ride. For subscription information visit:

Changes to Access-A-Ride (AAR)

The Metropolitan Transportation Authority (MTA) has made the following changes to AAR service and processes:

  • Shared rides are no longer being scheduled, although a personal care aide or a guest are permitted.
  • Customers should limit travel on AAR for necessary travel.
  • As of January 19, 2021, the MTA has resumed fair collection for Access-A-Ride. Eligible Access-A-Ride customers are able to apply for the Fair Fare discount. Refer to Support Services, Transportation Services, Fair Fare.
  • The MTA has re-opened three of the six Access-A-Ride assessment centers that have been closed since the start of the pandemic. These are
    • New York Doctors Urgent Care – 65 West 13th Street, Manhattan
    • Horizon Healthcare – 101 Ellis Street, Staten Island
    • Excellence Physical Therapy – 1181 Hone Avenue, Bronx
  • Customers whose service is scheduled to expire shortly may call 877-337-2017, the MTA Eligibility Office.
  • New applicants may call 877-337-2017 to apply.


Center for Independence of the Disabled

Provides information and assistance with the application/recertification, eligibility screening, screens for eligibility; as well as providing information and assistance with denials, appeals, and issues with service.