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Housing Programs & Services

NYCHA: Changes under COVID-19

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NYCHA is NYC’s public housing program for low-income tenants where rent is typically 30% of household income. In accordance with the city and state’s State of Emergency, NYCHA has made administrative changes to their policies and procedures. NYCHA is performing certain repairs. NYCHA residents who have experienced loss of income can apply for NYCHA’s rent hardship program or the zero income policy.

If you are a Benefits Plus subscriber, for additional information on NYC’s public housing program New York City Housing Authority (NYCHA), refer to Benefits Plus, Housing Programs and Services, Public Housing. For subscription information visit:

Suspensions and Closures

NYCHA has made the following administrative changes to their policies and procedures:

  • Customer Contact Center walk-in locations in Brooklyn and the Bronx are closed.
  • Property Management Offices have suspended direct-contact meetings with residents, except for scheduled appointments, and will assist residents via telephone and email.
    • To schedule an appointment, residents should call their Property Management Office directly.
  • NYCHA’s Office of Impartial Hearings will remain closed until the NYS “Stay at Home” Order is lifted for NYC.
    • All hearings and conferences are adjourned; parties will receive letters with their new dates.
    • For any questions, call 718-218-1182 or 718-218-1184.
  • NYCHA is suspending residential evictions for as long as the City is under a state of emergency.

NYCHA residents are also covered under the state and federal eviction moratoriums. For more information, see above, Eviction Moratoriums.

Maintenance and Repair

NYCHA will continue to perform emergency maintenance repairs, such as:

  • Water leaks
  • Gas leaks or smell
  • Flooding conditions
  • Stoppages
  • Electrical issues
  • Interior rat infestations
  • High severity bed bug or mice infestations
  • Other Hazardous conditions

NYCHA is also responding to work orders related to:

  • No power in entire apartment
  • Partial power outages impacting kitchens or bathrooms
  • No electrical power to life sustaining equipment
  • Cabinets falling off walls
  • Stoves or refrigerators not working
  • Smoke/carbon monoxide detectors not working
  • Window guard missing/loose
  • Apartment door not working
  • Intercoms and lobby doors

Residents can call the CCC (Customer Contact Center) at 718-707-7771 if they need to request an emergency repair. Trained representatives are available 24 hours a day, 7 days a week. Residents can also submit requests on the MyNYCHA app.

Rent Hardship Program and Zero Income Policy


Households experiencing loss of income may qualify for the rent hardship program for a rent reduction or the Zero Income Policy, where rent will be zero.

Rent will be adjusted for the month following the submission of the application. NYCHA will accept partial rent payments until the application is processed.
For more information, click here or view NYCHA’s Rent Hardship Flyer.


Households may qualify for the rent hardship program when:

  • There is at least a 5% reduction to gross income
  • Current rent is more than 30% of household income

The standard waiting period that would normally be required to request an Interim Recertification has been suspended. Residents can apply for the rent hardship program immediately.


Households may qualify for the Zero Income Policy when:

  • There is no income in the household.


Residents can request a rent reduction or zero rent by:

  • Completing an Interim Recertification via NYCHA Self Service Portal (at; or,
    • For step by step instructions on how to complete an Interim Recertification on the Self Service Portal, click here.
  • Contacting their Property Management Office for a paper application; or,
    • For a listing of all NYCHA Property Management Offices and their phone numbers, click here.
  • Calling the Customer Contact Center at 718-707-7771 and selecting option 5.

Until further notice, NYCHA residents may self-certify their income loss. Supporting documents are not required at this time.

How COVID-19 Cash Aid Impacts NYCHA


The Coronavirus Aid, Relief, and Economic Security (CARES) Act economic impact payments (up to $1,200 per individual, $500 per qualifying child) are excluded from income calculations.

For information on the economic impact payments, refer to COVID-19 Resources, Cash Benefits, Coronavirus Economic Impact Payment.


The $600 per week in PUC are excluded from income calculations.

For information on PUC, refer to COVID-19 Resources, Expansion of Unemployment Insurance, Pandemic Unemployment Compensation.