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Cash Benefits

HEAP: Changes under COVID-19

T + T


The Home Energy Assistance Program (HEAP) helps low-income households pay the cost of heating their homes.

If you are a Benefits Plus subscriber, for additional information refer to Cash Benefits, Home Energy Assistance Program (HEAP).

For Benefits Plus subscription information visit:

Regular HEAP Benefits

The HEAP heating season has been extended from June 30, 2020 through August 31, 2020, The HEAP heating application in a fillable form is available here.

The completed applications can be mailed to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

Or emailed to:

Individuals who cannot mail or email the HEAP application, can drop off the application at certain Job Centers and SNAP Home Center locations.

For more information about HEAP eligibility visit the NYS OTDA website.

Cooling Assistance

Applicant households who reside in government subsidized housing with heat included in their shelter costs are now eligible to receive a HEAP Cooling Assistance Component (CAC) benefit, if all other eligibility criteria are met. If an applicant is unable to obtain medical documentation for a CAC application due to COVID-19, this requirement may be waived. To apply households in NYC should call 212-331-3126.

For more information on cooling assistance refer to Cash Benefits, HEAP, HEAP Cooling Assistance.

Applicants who have been previously denied a CAC benefit because they reside in government-subsidized housing with heat included in the shelter costs or because of lack of medical documentation due to COVID-19 may reapply for benefits.