Managing Your Account

Custom Package Users

My Account Tab

Once you have logged into Benefits Plus a tab located on the upper right hand side labeled My Account, will be available to you.  You will be able to view the following: 

  • Account Information:  This page indicates when your agency’s subscription ends, the total number of accounts your agency purchased, your log-in information, and the ability to change your password.
  • Contact Information: This page contains your personal contact information.  Please update your contact information as needed.
  • Update Subscription: This page allows you to renew your subscription, as well as to purchase additional subscriptions.
  • Registration Codes: This page contains your Subscription Type, Registration Code, Number of Subscriptions Used/Number of Subscriptions Purchased and a column labeled Actions, which will allow you to send an e-mail notice so staff can register for Benefits Plus.
  • Manage Accounts:  Allows you to view which staff have completed the registration process.  You also will be able to delete staff who should not have access to Benefits Plus.

Role of the Account Manager

The account manager is one of the designated users of Benefits Plus and will be responsible for the following:

  1. Ensuring staff register for Benefits Plus
  2. Deleting users on your account
  3. Subscription renewal
  4. Serving as a liaison to troubleshoot any issues with your agency’s account

Ensuring Staff Register for Benefits Plus

Account managers are the only individuals who have control over their agency's staff registration process. To begin the process of notifying staff to register for Benefits Plus, follow the steps below.  

Step 1: Double click on the option Registration Codes.  This page contains your Subscription Type, Registration Code, Number of Subscriptions Used/ Number of Subscriptions Purchased, and a column labeled Actions.

Step 2: Under the column labeled Actions the following are listed      

  • View Activations 
  • E-mail

Step 3:  Click on E-Mail.  List the e-mail addresses of the designated staff you want to have access to Benefits Plus.  You may enter more than one e-mail address by including a comma in between the e-mail addresses.  Once all names have been entered, click send. 

Step 4:  The e-mail includes the registration site and registration code.  Designated staff will need to go to the registration site and use the registration code when prompted.   As soon as they complete the process they will have access to the online version of Benefits Plus.    

To view staff who have registered with Benefits Plus click on View Activations.

Note: The Community Service Society does not take responsibility for unused subscriptions or for staff who do not register timely.

Deleting Users on Your Account

During the course of your subscription year designated staff may leave your agency or move to another position at your agency.  You will be able to delete these staff as designated users of Benefits Plus.  Once you have deleted a staff person, you will be able to add another staff person to fulfill your original subscription order.

Renewing Your Subscription

 The expiration date of your subscription is located under Account Information. 

 

Eight weeks prior to your subscription ending you will receive an e-mail notifying you to renew your subscription.  If you do not renew at that time you will receive a second notice four weeks prior and a final notice two weeks prior to your subscription ending. 

If you have not renewed your subscription by your subscription renewal date, you and your staff will no longer be able to access information from Benefits Plus.  Once payment is processed, your account will be reactivated.  Should you miss the renewal deadline, you will be able to purchase a new subscription.

Subscription Year:  Your agency’s subscription year will begin at the time you first set up your account as a custom package user and payment is received. The subscription term is for 12 months from the date of purchase.  If you purchase for additional staff during the course of the subscription year, their subscription year will also end when your original custom package subscription ends.

Online Users

My Account Tab

Once you have logged into Benefits Plus a tab located on the upper right hand side labeled My Account will be available to you.  You will be able to view the following: 

 

  • Account Information:  This page indicates when your subscription ends, your log-in information, and the ability to change your password.
  • Contact Information: This page contains your personal contact information.  Please update your contact information as needed.
  • Update Subscription: This page allows you to renew your subscription, as well as to purchase additional subscriptions.  

Trial Users

My Account Tab

 Once you have logged into Benefits Plus a tab located on the upper right hand side labeled My Account will be available to you.  You will be able to view the following: 

 

  • Account Information:  This page indicates when your trial-run ends, your log-in information, and the ability to change your password.
  • Contact Information: This page contains your personal contact information.  Please update your contact information as needed.
  • Update Subscription: This page allows purchase a subscription.  If you are a trial user, and you decide to purchase a subscription, you must log into Benefits Plus and go to My Account and click on Update Subscription.  Even if your trial subscription has ended, you must follow these instructions to purchase a subscription.   

 

Click Here to Purchase a Subscription »

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Subscriber Login

Your e-mail address is your username.
 
Benefits Plus - Solving the Public Benefit Puzzle – Community Service Society of NY