Government Resource Manuals

Some government agencies publish the rules, regulations and procedures for accessing public benefit programs in official resource documents and/or manuals.  These documents and manuals are often available online.   You can go directly to these websites and download these documents.  The information you find may be used to rebut an agency’s decision when advocating for your client at the local center or when filing a formal appeal.    

City Level 
Human Resources Administration (HRA)
Mental Health Employment Programs Guide
New York City Housing Authority (NYCHA)
Federal Level 
Department of Veterans Administration
Electronic Codes of Federal Regulations - It provides regulations for various government programs and services, including welfare and veteran benefits.
Social Security Administration
U.S. Department of Housing and Urban Development (HUD)
U.S. Department of Labor
State Level 
New York Code of Rules and Regulations
New York State Department of Health (DOH)
New York State Division of Housing and Community Renewal (DHCR)
New York State Office of Children & Family Services (OCFS)
  • Policy Directives: Administrative Directives (ADM), Informational Letters (INF), Local Commissioners Memorandums (LCM)
New York State Office of Temporary and Disability Assistance (OTDA)

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